What 847 Customers Have Said

Our 16-year-old Trane finally quit in the middle of a 104-degree August weekend. Called Meridian at 6 AM Sunday morning. Tanya picked up on the second ring — not a voicemail, an actual dispatcher who already had our address on file from a tune-up last year. Tech arrived by 9:15 AM with the part. System running by 10:30. Honest, fast, didn't try to sell us a new unit when the repair made sense. The straight-salary thing really does change how they treat you.

Got three quotes for a full system replacement. Meridian was middle on price but the only company that actually performed a Manual J load calculation and inspected my ductwork before quoting. The other two basically glanced at the old unit and wrote a number. Install crew was on-site for seven hours, protected the floors with drop cloths, vacuumed when they left. Sixteen months later the Carrier Performance is running perfectly — our electric bill has dropped 22% versus last summer.

Had a gas furnace issue on a 24-degree January morning. Meridian tech Marcus was at our house in 75 minutes. Diagnosed a failed igniter, had the part on his truck, explained exactly what he was doing as he worked. Total bill was $287 — less than I expected. He also spent 10 minutes showing my husband how to check the condensate drain each month and when to change the filter based on our pets. Felt educated, not upsold.

Decided to move from gas furnace plus central AC to a heat pump, partly to qualify for the federal tax credit. Meridian walked me through everything — the IRA credit paperwork, my Oncor rebate eligibility, and whether dual-fuel made sense for my home. Opted for a Carrier Infinity variable-speed system. Install took a day and a half. Meridian filed the rebate paperwork themselves and the $485 Oncor check showed up 8 weeks later exactly as promised.

Signed up for the Comfort Club maintenance plan two years ago at $19/month. Meridian calls to schedule both the spring and fall visits — I don't have to think about it. Last spring's tune-up caught a weak capacitor before it failed, saved us a 95-degree emergency call. Tech spent 80 minutes on the unit. Written report with actual measurements, not a checklist. Best $228 a year we spend on the house.

Called at 2 AM during a 102-degree heatwave when our AC stopped cooling and my mother-in-law (who lives with us and has COPD) was already struggling. Dispatcher told me straight: "We're prioritizing households with medical needs — we can have a tech there in 70 minutes." And they did. Tech diagnosed a seized compressor and got us a temporary portable AC on loan while the replacement was ordered. Who does that?

Meridian installed our heat pump in 2022. Two years later the ECM blower motor started making a noise. I called expecting to be told it was out of labor warranty. Nope — it was covered under their 10-year premium labor warranty. Tech was out the next morning, motor swapped in under 2 hours, zero cost to us. They honored the warranty exactly as originally written. That's rare in HVAC.

First-time homebuyer here. Our inspector flagged the HVAC as aging and I had no idea what to do. Meridian came out for a free evaluation, spent 45 minutes walking me through what was actually wrong (some stuff was minor), what could wait, and what would need attention in 2-3 years. They didn't pressure me into anything. A year later when a refrigerant leak finally made replacement the right call, I didn't even get other quotes. They earned that trust.

We called three companies for a quote on a full system. Meridian was the only one who didn't try the "one-time today-only" sales pressure. They gave us a written quote with three system tiers, explained the tradeoffs, and said "take your time." That mattered. We chose the Performance tier Trane. Install was clean, commissioning was documented with actual static pressure readings and refrigerant charge numbers. Finance was 0% for 18 months through Synchrony.